How do I open an account?
Our terms are NET 30. To open the account we require banking information and three trade references. If your company already has a formatted document providing the information we accept that. You may fax the document to (760) 249-3538 or e-mail to customerservice@ryanqc.com. The Order Form also contains a section entitled “New Accounts Complete” that is designed to provide the required information to establish the open account. You may complete this section and fax or e-mail it to us.
Purchase Order numbers are required for all open account orders.
Can I have my order shipped COD?
Yes, we offer COD delivery. To cover the COD fee assessed by UPS and FedEx an additional $8.50 is added to the freight charges.
Can we have the order shipped freight collect?
Yes, we will ship your order recipient paid if the UPS or FedEx account number is provided at the time the order is placed. This piece of information should be included in the Purchase Order. Note: If an incorrect or invalid account number is provided, UPS and FedEx charge a fee of $10.00. Should this occur an Invoice is created and sent to your company for payment, which includes freight charges and the $10.00 charge.
Do you accept credit cards? If so, which types do you take?
We accept VISA, MasterCard, Discover and American Express.
Do you have a minimum order amount?
Yes, we require a $25.00 minimum order. If your order totals less than $25.00 (excluding freight) a handling charge will be added to make up the difference.
Can I get an additional discount for a very large order?
Yes, we do give discounts for large orders. This is on a case-by-case situation.
How long does it take to receive my order?
IN STOCK-Software and stock supplies ship within 24 to 48 hours.
CUSTOM-In order to maintain our high quality and competitive pricing, custom items require the following lead times:
Quick Booklet Labels 5 business days
Inspections Stamps (VS, ES & SN) 5-7 business days
Inspection Stamps (N series) 14 business days
Inspection Stamps (IM series) 21 business days
Custom labels, self-stick cards or tags 21 business days or sooner
What is the minimum quantity when ordering custom labels or tags?
Our minimum order for custom labels or tags is 1,000.
I’m not sure what size of inspection tag we need and can we have our company logo printed on it?
Size #5 is the most popular tag and will accommodate most applications. Company logos can be printed on any custom tags or labels. If you fax or email a layout of information, we can help you decide which size is best.
Why do most specifications require tamperproof seals?
Tamper resistant seals must be affixed to operator accessible adjustments on measuring and test equipment that, if moved, will affect the calibration.
How do we know the proper border number to use when ordering inspections stamps?
Most specifications do not specify a particular border to use. Our customer service representative will be happy to make suggestions on borders to meet your needs.
What is the most common size of inspection stamp and how are they measured?
The most common size is 3/8” and inspection stamp sizes are always measured by the size of circle, the impression would fit within.
What is the difference between the porous and non-porous inspection stamps?
Porous stamps are designed for absorbent surfaces such as paper or cardboard. Non-porous stamps are for marking on metal, glass, plastic or glossy papers.
Can we send our artwork by email?
Yes! In order to save time, many of our customers send artwork, orders and request for quotes by e-mail. We support most file types and are continuously updating our software. In order to save time it is recommended to contact our customer service for the latest information. The e-mail address is customerservice@ryanqc.com.
How do I present a label or tag that requires a quote?
You may fax a sample of the label or tag to (760) 249-3538 or send it electronically to customerservice@ryanqc.com. Note the size, label or tag material, and ink color, and we will call you with the quote or if needed a formal quote will be created and faxed or emailed.
Do the labels come in sheets or rolls?
Custom labels come on a roll with a release liner. Some of the stock Quality Labels are supplied on flat sheets 4” X 5 ½” and printed 20 labels per sheet while others are on a roll.
Do you provide laser or inkjet labels or business cards?
We have labels and cards that run trouble free on laser printers, inkjet printers or copy machines. The 8 ½” x 11” sheets are compatible with popular software programs.
Are the inspection arrows conductive?
No.
Can I import calibration records into the Calibration Control (CC2000
- Ver 4 ) program from an Excel spreadsheet or from another Calibration Database?
It is possible using just Access to do the data transfer. However, the individual performing the data transfer function must be very familiar with Microsoft Access and it's functions to import/export data.
The assigned individual can open the CC2000.MDB (Access Database File) to become familiar with the structure. It is very important that no objects (tables or queries) are deleted and no changes to their structure are applied. This is very important as it could lead to breaking CC2000.
It is also advisable to NOT delete any records directly within the CC2000.MDB file as some of the records are depended upon for proper operation of the CC2000 program.
Again, it is highly recommended that a skilled Access user should perform the process.
How do I print a report for tools due for calibration by a certain date in Calibration Control software (CC2000
- Ver 4) ?
• Click on the Printer Icon
• Click on the MORE button
• Select “Next Calibration” under the heading “Reports With Grouped Data”
• Select the sort under “Sort Data” (most common is Equipment ID)
• In the “Filter On:” section scroll down to “Next Calibration” and select it
• In the “Due by:” section enter the date you want the report to include. For example: If you want the month of November enter “11/30/02). Note: Any tools/gages past due will also appear on the report.
• Click on the “Execute” button to produce the report
• Click on the “Print” icon to print the report
Note: Currently the Ascending or Descending feature is not working. The records are always sorted in ascending order.
When codes (Department, Location, Procedure, Status) are added and then viewed from the Data Entry Screen they do not appear.
When the CC2000 program is launched the Data Entry Calibration screen is presented showing the first record. Close the window then from the Menu Bar select Screen, select Department Codes, Location Codes, Procedure Codes, or Status Codes. Enter the new codes closing the window after completion. Be sure to "Save".
From the Screens menu click Calibration Data Entry and the new codes are available.
How do I set-up a Standard in the Calibration Control software (CC2000
- Ver 4)?
A calibration standard record is a record like all other test equipment records except that it is identified as a calibration standard. A record must be identified as a calibration standard before it can be referenced in other records within the 'Standard ID' field. To identify an existing test equipment record as a calibration standard, do the following:
Select 'Standard Selection' from the 'Screens' pull-down menu. You can also select the crossed rulers on the toolbar. The Calibration Standard Selection screen will display all of the test equipment records in the database. Those records with a 'Yes' in the 'Standard' column are identified as standards.
Find the test equipment record you wish to identify as a standard.
Double-click anywhere on the record of your choice to toggle the value in the 'Standard' column between 'Yes' and 'No'.
I encounter a Run Time 6 Overflow error when printing reports in Calibration Control software (CC2000
- Ver 4) ?. How do I resolve this error?
This can be resolved by deleting the CC2000.ini file in the Ryan folder (C:\Ryan\CC2000\CC2000.ini). The CC2000.ini file is re-created each time the program is executed.
If the error continues, please contact technical support at (760) 249-5248.
I encounter a Run Time 6 Overflow error when using the Browse Test Equipment icon. How do I resolve this problem?
This will occur when the” Notes” field contains more than 200 characters. Identify the tool and modify the text in the “Notes” field to less than 200 characters.
If the error continues after the “Notes” field is modified, please contact technical support at (760) 249-5248.
The Quality Manual software was purchased from one of your distributors. How do I get a registration number to activate the documents?
This can be accomplished by faxing a copy of the Packing Slip or Invoice to Ryan Enterprise at (760) 249-3538. The Registration Certificate containing the registration number will be created and faxed or emailed to your business. Be sure to provide your fax number or email address.
Where is Wrightwood?
Wrightwood California is approximately 90 miles northeast of Los Angeles and located on the north slope of the San Gabriel Mountains at an elevation of 6100 feet. During the winter months snowfall is a frequent occurrence in the town.
Do you have other websites?
Ryan Enterprise maintains the following websites:
Wrightwood Community Website
Nelson Bighorn Sheep Website
Wrightwood Fire Safe Council
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